Field Service Representative

Washington Water Service
Gig Harbor, Washington
Job Type
Job Post Expires On


California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups.

Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.


The Field Service Representative is responsible for providing support to various departments within the company including, but not limited to, Accounting, Operations, and Customer Service, by ordering, receiving, maintaining, and issuing stores material; assisting customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality, creating, dispatching, and tracking all purchases of materials, parts, or supplies, including those for fleet vehicles; writing and resolving field orders, creating specific and non-specific work orders; processing and tracking change orders; preparing and maintaining files, reports, and logs; performing various administrative duties including shipping/receiving mail or packages and submitting requests for checks or payments; responds to and resolves inquiries from customers, vendors, and contractors. The position is located in Gig Harbor, WA.



  • Order, receive, issue, inventory, and control stores material

  • Prepare necessary storeroom charges/credits and reports on storeroom operation

  • Maintain material in storeroom and yards in a clean and  orderly manner

  • Accurately balance and complete a daily cash report

  • Assist customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality and provide high quality customer service as necessary

  • Enter data into the computer as required with speed and accuracy

  • Perform a variety of routine clerical work, including filing, scanning, collections, processing payments, scheduling appointments, and compiling reports

  • Operate standard office equipment, including word processing equipment as assigned; may perform duties on various computer applications and programs

  • Perform major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits

  • Initiate, update, and complete specific and nonspecific capital projects; perform accounting functions related to all aspects of project lifecycle including monitor and research expenses

  • Perform administrative duties as needed, create and update forms, filing, receive radio calls from field, purchase, and restock break room/lounge supplies

  • Perform work safely by adhering to Washington Water Safety programs and policies as well as reporting hazards and unsafe conditions

  • Coordinate, create, and dispatch all purchase orders for materials, parts, or supplies

  • Respond to and resolves inquiries from customers, vendors, and contractors

  • Comply with Sarbanes-Oxley (SOX) requirements

  • Coordinate delivery and pickup of materials or orders, ships/receives packages or mail, and organizes/tracks existing inventory

  • Write and resolve field orders

  • Other duties as assigned


  • High school diploma or GED

  • Valid Washington State Driver’s License with an excellent driving record

  • Water utility experience desired

  • Ability to obtain forklift certification to operate forklift as needed

  • Upon hire, must provide proof of COVID-19 vaccination status


Salary Range: $37,500 - $65,000

Deadline to submit resume is Tuesday, April 12, 2022.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity.  California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class.  The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.