Looking to grow your career? For a company that supports that growth and cares for its employees? Look no further. Romac Industries, innovator of pipe products for the waterworks industry, seeks a personable Customer Engineering Specialist. This position resolves non-routine technical and/or complex service questions from customers, engineers and installation crews. This role exercises judgment and discretion to reduce risk to the business by making decisions that account for commercial considerations and exposure. Typical customer questions include product selection, application suitability, or resolution of field issues.
Do you have a genuine interest in helping people? Do you stay cool under pressure and not easily ruffled? To be successful in this role, you must effectively communicate at all levels of the business, be able to use deductive reasoning, logic and analytical skills to understand customer problems and recommend solutions, as well as demonstrate empathy, be a fact gatherer by nature and inspire confidence. Ideal candidates are able to read blueprints, are knowledgeable in CAD, and has industry experience.
In 1969 Manford ‘Mac’ McNeil started Romac with two employees in a small warehouse in Bellevue, WA. It was then that Mac introduced the first all stainless steel repair clamp. Armed with a great product and propelled by a commitment to providing customers with first-rate customer service and lightning fast product delivery, Romac experienced remarkable growth. In the following years Romac pushed to develop new ideas into inventive products that no one in the industry had seen. Many of these new “better-way” products are now industry standards.
We pour our ductile iron parts in our own foundry, mold our own gaskets and we even make the threaded fasteners on many of our products. Because we keep nearly all phases of manufacturing in-house, the supply chain is simplified and extremely efficient. Parts are made to our exact specifications and design changes can be made quickly. Our customers enjoy our ability to quickly provide custom products designed to meet unique requirements.
Today we’re a little bigger, but our commitment to serving our customers and our customer’s customers is as evident today as it was over 40 years ago.